How to login

Please click the link above to gain access. Once you have entered your username and password you will be redirected to a new page where you will require a code to enter the site. The code will either be sent to your email or mobile number.
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Troubleshoot Login

Problems logging into the client access page. Client access is optimised for Google Chrome If you are redirected back to the login page after adding your 2-factor code you may need to change your setting for cookies and data. On the far right corner of your toolbar select the three…
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Closing a Job

When a job has been finalised the system will gather all the notes from the shared notes area into a report that can be emailed. On the email you will a few attachments, attached will be your invoice and any other documents uploaded to the job. Closing a job. go…
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Client Dashboard

The Dashboard Following is the information about your dashboard. Client Profile 'Get a Quote / Add Jobs' tab, this tab takes you directly to the instant quotes page. (Instant quote information link) Invoices tab, this will take you to a list of jobs you have been invoiced for, you can see…
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Online Security

Hosting of Websites and Cloud software utilised by Australe Pty Ltd is as follows The Australe Group are dedicated to protecting clients and customers data. Two Factor Authentication and Password Encryption The Australe Group have included Two Factor Authentication on their platform as an extra level of security, this requires all parties…
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Quoting FAQ'S

These FAQ'S will provide deeper clarification on the quote process. Selecting a Service Process Serving  When selecting 'Process Serving' for either general court or family court, first ensure you determine what version documents are? Electronic Versions can be uploaded and the uploaded version can be served on the defendant/respondent.During the…
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Sourcing Process Servers and Field Agents

The Team is Onto It. If you have submitted a quote and no agent came up, the team will be straight onto finding an agent close to the nominated address. The Australe Group have been in the industry for over 15 years and in that time have built up sound…
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Privacy Policy

PRIVACY POLICY This Privacy Policy applies to all personal information collected by the Australe Group and it businesses via the website www.australegroup.com.au How to contact us about privacy Your privacy is very important to us. If you have any questions regarding our information practices and other privacy aspects of the…
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